We’ve been shortlisted for a TPAS Cymru award!

We’re thrilled to announce that we’ve been shortlisted as a finalist in the TPAS Cymru Good Practice Awards 2025! 

This year, we’ve been recognised for consulting with customers to shape the development of Llanw. Here’s a snapshot of the work we did while building our brand:

• We started by asking tenants on social media: “What should our repair service feel like?” Their feedback – efficient, professional, and reliable – helped us create our design brief.
  
• While building our brand, we held several customer sessions to understand what good customer service looks like. The emerging themes included the importance of being polite, reliable, and consistent (just like the tide), which led to us naming ourselves Llanw. 
  
• Since the creation of Llanw, we’ve also held a tenant focus group where customers shared their lived experiences and provided feedback on how to improve our services. Customers requested better communication, preparedness for disabilities, and a personal touch.

Paul Price, Managing Director said “We’re thrilled that Llanw has been shortlisted for a TPAS Cymru Good Practice Award. This recognition means a great deal to us because it reflects the hard work, passion and commitment of the whole team, especially in how we’ve worked alongside tenants to shape a service that truly meets their needs. I couldn’t be prouder of everyone involved.”

A huge thank you to everyone involved in these projects. We can’t wait to attend the Awards Ceremony on 25th June to celebrate with the other wonderful nominees! 

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